Return & Refund Policy
Last Updated: 23 November 2025
At VALZO, we aim to deliver the correct and quality products to every customer.
This Return & Replacement Policy applies to all orders placed through our platform.
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1. Eligibility for Return or Replacement
You may request a return or replacement only if:
✔ Wrong product received
✔ Damaged product received
✔ Missing items in the package
✔ Defective or non-functional product
In these cases, customers will receive a replacement.
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2. Return Request Time Limit
Return or replacement requests must be made within 24–48 hours of delivery.
Requests made after this period cannot be accepted.
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3. Required Proof
To process a return, the customer must provide:
3–4 clear photos of the product
Photo of the packaging box
A short video showing the defect (for electronics or non-working products)
These details are required for supplier approval.
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4. Non-Returnable Items
The following items cannot be returned:
❌ Food & snacks (if opened or consumed)
❌ Used personal care products
❌ Jewellery without damage
❌ Clothing (size issues or change of mind)
❌ Books (if used or damaged by the customer)
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5. Replacement Process
1. Customer submits a return/replacement request.
2. Supplier reviews photos/videos for verification.
3. Upon approval, a new product will be shipped.
Note:
Refund is only provided in rare cases where replacement is not available.
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6. Refund Policy (If Applicable)
Refunds are issued only if:
Replacement product is not available, or
Supplier approves the return, and
Product pickup is completed
Refund Method: UPI / Bank Transfer
Refund Time: 3–7 working days
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7. Return Pickup Rules
Product must be in original condition
All accessories (cables, box, etc.) must be returned
Customer must hand over the product to the pickup partner
If the customer refuses pickup, the return request will be cancelled.
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8. VALZO’s Role
VALZO operates as a reselling and order-support platform.
Product quality, warranty, and return approvals are handled by suppliers.
We assist customers throughout the process, but final approval is given by the supplier.
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9. Contact Us
For return or replacement requests, contact us:
Email: vzvalzo@gmail.com
Phone: 6350402714