Terms & Conditions

Terms & Conditions – VALZO

Last Updated: 23 November 2025

By using the VALZO app/website, you agree to the following Terms & Conditions.

Please read them carefully.

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1. Use of Our Service

1. VALZO is an online reselling and order-support platform.

2. By using our service, you confirm that:

You are 18 years or older (or using under parental supervision).

All information you provide is accurate and valid.

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2. Product Information

1. All product details (price, photos, description, availability) are provided by suppliers.

2. Prices and stock may change at any time without prior notice.

3. Some products may be available only in specific locations.

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3. Orders & Delivery

1. Orders cannot be cancelled once they are shipped.

2. Delivery time depends on your location and courier service.

3. Incorrect address or failure to answer calls may result in delivery failure or return.

4. Misuse of COD (fake orders) may lead to:

Order blocking

Account suspension

Cancellation of future orders

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4. Payments

1. Online payments (UPI/Wallets) are handled securely by trusted payment partners.

2. VALZO does not store card numbers, UPI PIN, OTP, or any sensitive payment data.

3. For COD orders, customers must pay the exact amount at the time of delivery.

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5. Returns & Refunds

1. Returns and refunds are subject to supplier approval and product condition.

2. Damaged or incorrect products must be reported within 24 hours of delivery.

3. Refunds (if applicable) will be initiated only after supplier confirmation.

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6. User Responsibilities

1. Provide correct name, delivery address, and mobile number.

2. Do not use the platform for any illegal or fraudulent activity.

3. Do not misuse COD orders.

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7. Limitation of Liability

VALZO is not responsible for:

Courier delays

Supplier-related issues

Product quality problems

Delivery failures due to wrong address or unreachable phone

Misuse of COD

However, we will always try to assist customers in resolving any issue.

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8. Account Suspension

We may suspend or block accounts for:

Fake or fraudulent orders

COD misuse

Abusive behavior

Violations of these Terms

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9. Changes to These Terms

We may update these Terms & Conditions at any time.

Updates will be posted on the app/website with a new "Last Updated" date.

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10. Contact Us

If you need any help, reach out to us:

Email: vzvalzo@gmail.com

Phone: 6350402714